We’re here to help.

Whether you need help choosing the right light, have a question about your order, or simply need some advice, our team is here for you.

mail

contact@noralux.uk

call

Phone

+44 7454 749942

schedule

Customer support

Monday to Friday
9:00am – 6:00pm (GMT)

bolt

Response time

Usually within 8–24 hours
excluding weekends and UK public holidays.

location_on

Business address

Unit 172641, Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset, BH16 6FH
United Kingdom

support_agent

Expert support

Helpful guidance before and after your purchase

bolt

Fast replies

Typically within 8–24 hours

verified_user

Secure shopping

Shop with confidence through our secure checkout

delivery_truck_speed

Tracked Delivery

Every order ships with tracking, delivered across the UK in 4–9 business days.

volunteer_activism

14-Day Returns

Changed your mind? Return your order within 14 days for an exchange or refund.

encrypted

Secure Payments

Your payment is protected with SSL encryption for a secure checkout.

forum

UK Customer Support 🇬🇧

You can contact us by email or through our online contact form.

The Noralux letter

Light, considered.

New pieces, lighting guides and early access to limited editions. A few letters a season, never more.