Contact information

noralux.uk, operated by Nicolas Lequeux, trading as Noralux

Belgian Enterprise Number (BCE/KBO): 1039.262.453
VAT Number: BE1039262453

UK Correspondence Address:
Unit 172641, Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset
BH16 6FH
United Kingdom

Customer Service Hours

Monday to Friday, 9:00 AM to 6:00 PM (UK time)
Excluding UK public holidays.

Email: contact@noralux.uk
Phone: +44 7454 749942

We aim to respond to customer enquiries as quickly as possible during our customer service hours.

delivery_truck_speed

Tracked Delivery

Every order ships with tracking, delivered across the UK in 4–9 business days.

volunteer_activism

14-Day Returns

Changed your mind? Return your order within 14 days for an exchange or refund.

encrypted

Secure Payments

Your payment is protected with SSL encryption for a secure checkout.

forum

UK Customer Support 🇬🇧

You can contact us by email or through our online contact form.

The Noralux letter

New pieces, lighting guides and early access to limited editions. A few letters a season, never more.