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Last updated: 9 September 2026
This website is operated by Nicolas Lequeux, trading as Noralux. Throughout the site, the terms "we", "us" and "our" refer to Noralux.
Noralux offers this website, including all information, tools, products and services available through the website, to you, the user, subject to your acceptance of these Terms of Service ("Terms") and the policies and notices referenced herein.
By visiting our website and/or purchasing products from us, you use our "Services" and agree to be bound by these Terms, including any additional policies referenced or made available on our website.
These Terms apply to all users of the website, including visitors and customers.
Please read these Terms carefully before accessing or using our website.
Nothing in these Terms is intended to exclude, restrict or affect any statutory rights that you may have as a consumer under applicable law.
Any new features or tools added to the store may also be subject to these Terms.
We may update these Terms from time to time by publishing an updated version on our website.
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.
We currently deliver to addresses within the United Kingdom, subject to any delivery restrictions indicated during checkout.
Our standard delivery time is generally 3 to 7 business days.
Orders may require additional processing before dispatch. The estimated total delivery time, including processing and shipping, is 4 to 9 business days.
Business days exclude weekends and applicable public holidays.
Delivery estimates are provided in good faith but are estimates rather than guaranteed delivery dates unless we expressly agree otherwise.
Where tracking is available, tracking information will be provided after your order has been dispatched.
If you experience an issue with your delivery or have not received the expected tracking information, please contact us at contact@noralux.uk.
Standard delivery is free on all orders within the United Kingdom, with no minimum order value.
By agreeing to these Terms, you confirm that you are legally capable of entering into a contract or that you have the permission required under applicable law to use the Services.
You must not use our products or Services for any illegal or unauthorised purpose.
You must not use the Services in a way that violates applicable laws or regulations.
A material breach of these Terms may result in the suspension or termination of your access to the Services where appropriate.
We reserve the right to refuse or restrict access to our Services where we have a legitimate reason to do so, subject to applicable law.
You understand that information you provide through the Services, excluding payment card information, may be transmitted over different networks and adapted to technical requirements.
Payment information is handled using appropriate security measures provided by our ecommerce and payment service providers.
You may not reproduce, duplicate, copy, sell, resell or exploit any substantial portion of the Services without our prior written permission, except where permitted by law.
We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.
However, general information provided on the website may occasionally contain errors or become outdated.
Nothing in this section affects our obligations regarding information that forms part of a consumer contract or your statutory consumer rights.
Product prices may change from time to time.
Changes in price will not normally affect an order that has already been accepted by us, except where permitted by applicable law or where an obvious pricing error has occurred.
We may modify, suspend or discontinue parts of the website or Services where reasonably necessary.
All prices displayed for UK customers are shown in pounds sterling (£) unless otherwise stated.
Certain products or Services may be available exclusively through our website and may be subject to limited availability.
Returns, cancellations and refunds are governed by our Refund Policy and applicable consumer law.
We make reasonable efforts to display product photographs, colours, dimensions, specifications and descriptions accurately.
However, the appearance of colours may vary depending on your device, display settings and lighting conditions.
Product measurements may also be subject to reasonable manufacturing tolerances where applicable.
We reserve the right to limit the availability of products to particular geographic locations where reasonably necessary.
Nothing in this Article limits your rights where a product is faulty, damaged, incorrect or not as described.
We reserve the right to refuse or cancel an order where we have a legitimate reason to do so, including suspected fraud, incorrect pricing, product unavailability or incorrect customer information.
If payment has already been taken for an order that we subsequently cancel, the appropriate amount will be refunded.
You agree to provide accurate, current and complete information when placing an order.
You are responsible for ensuring that your billing, delivery and contact information is correct.
Available payment methods are displayed during checkout.
Payments may be processed by Shopify and/or third-party payment service providers.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Where third-party payment services are used, additional terms imposed by the relevant payment provider may apply.
We may provide access to tools, applications or services supplied by third parties.
Third-party services may be governed by their own terms and privacy policies.
Where permitted by law, we are not responsible for services independently provided by third parties that are outside our reasonable control.
Our website may contain links to websites or services operated by third parties.
We do not control third-party websites and are not responsible for their content, privacy practices or availability.
You should review the applicable policies and terms of third-party websites before using them.
If you submit reviews, comments, suggestions, photographs or other content to us, you grant us permission to use that content for legitimate purposes connected with operating and promoting Noralux, subject to applicable law.
You must not submit unlawful, defamatory, abusive, misleading or infringing content.
We may remove content from our website where we reasonably believe that it violates these Terms or applicable law.
Nothing in this section transfers ownership of your personal information to Noralux.
Our collection and processing of personal information is governed by our Privacy Policy.
Please review our Privacy Policy for further information about how we collect, use, disclose and protect personal information and the rights available to you.
Our website may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, delivery charges, delivery estimates or product availability.
We reserve the right to correct errors and update information where appropriate.
If an error materially affects an order you have already placed, we will take appropriate steps in accordance with applicable consumer law.
You must not use our website or Services:
For unlawful or fraudulent purposes.
To violate applicable laws or regulations.
To infringe intellectual property rights.
To transmit malicious software or harmful code.
To attempt to gain unauthorised access to our systems.
To interfere with the security or proper operation of the website.
To submit false, misleading, abusive or malicious information.
We may restrict or terminate access to the Services where these requirements are materially violated.
We aim to keep our website and Services available, accurate and secure, but we cannot guarantee that access to the website will always be uninterrupted or error-free.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing in these Terms is intended to exclude or restrict your statutory consumer rights or any liability that cannot legally be excluded or limited.
To the extent permitted by applicable law, we will not be responsible for losses that were not reasonably foreseeable when the contract was entered into or losses resulting from circumstances outside our reasonable control.
To the extent permitted by applicable law, you are responsible for losses reasonably arising from your unlawful use of the Services or material breach of these Terms.
Nothing in this Article limits rights or remedies available to consumers under mandatory applicable law.
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.
The remaining provisions will continue to apply.
These Terms remain effective while you use our Services.
We may suspend or terminate access to the Services where you materially breach these Terms or where suspension or termination is otherwise reasonably necessary and permitted by law.
Any rights and obligations that by their nature should continue after termination will remain effective.
These Terms, together with our Privacy Policy, Refund Policy and other applicable policies published on our website, constitute the terms governing your use of the Services and purchases from Noralux.
Nothing in these Terms affects rights that cannot be waived or restricted under applicable consumer law.
Noralux is operated by Nicolas Lequeux, a business established in Belgium, and sells products to customers in the United Kingdom.
These Terms and contractual relationships with Noralux are governed by applicable law.
Where you are a consumer, nothing in these Terms is intended to deprive you of mandatory consumer protections that apply to you under the law of the country in which you habitually reside.
For customers residing in the United Kingdom, applicable mandatory UK consumer protections remain unaffected.
We may update or replace these Terms from time to time for legal, regulatory, operational or commercial reasons.
The latest version will be published on our website together with the applicable "Last updated" date.
Changes will not retroactively remove statutory rights relating to orders already placed.
Eligible consumers generally have the right to cancel qualifying online purchases within 14 days of receiving the goods, subject to applicable exclusions.
After notifying us of a cancellation, goods must generally be returned within the applicable legal return period.
Further information regarding cancellations, returns, faulty products and refunds is available in our Refund Policy.
Nothing in our Refund Policy or these Terms affects your statutory consumer rights.
Questions about these Terms should be sent to:
Noralux
Operated by Nicolas Lequeux
Website: noralux.uk
Email: contact@noralux.uk
Telephone: +44 7454 749942
UK correspondence address:
Unit 172641, Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset
BH16 6FH
United Kingdom
Belgian Enterprise Number (BCE/KBO): 1039.262.453
VAT Number: BE1039262453
Noralux is operated as a Belgian business and provides its online retail Services primarily to customers in the United Kingdom.
The online store is powered by Shopify.