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Last updated: 9 September 2026
Noralux currently delivers to addresses within the United Kingdom.
Delivery availability may depend on the delivery address and any restrictions shown during checkout.
Orders generally require 1 to 2 business days for processing before dispatch.
Our standard delivery time is between 3 and 7 business days.
Estimated total delivery time: 4 to 9 business days, including order processing and shipping.
Business days exclude weekends and applicable public holidays.
Delivery times are estimates and may occasionally vary due to factors outside our reasonable control, including carrier delays, high-demand periods, adverse weather conditions or other logistical circumstances.
Once your order has been successfully placed, you will receive an order confirmation email.
When your order has been dispatched, you will receive a dispatch confirmation email containing tracking information where available.
The carrier used for your order may vary depending on the product, parcel size, weight, delivery location, stock availability and other logistical factors.
If you have any questions regarding your order or tracking information, please contact us at contact@noralux.uk.
We offer free standard delivery on all orders within the United Kingdom, with no minimum order value.
Any alternative or additional delivery options, where available, will be clearly displayed at checkout before payment is completed.
Although we aim to deliver within the estimated timeframe, occasional delays may occur.
If your order is significantly delayed, please contact us at contact@noralux.uk with your order number so that we can assist you.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your delivery details, please contact us as soon as possible at contact@noralux.uk.
We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
If your parcel arrives damaged, appears to be lost, or tracking indicates delivery but you have not received it, please contact us at contact@noralux.uk.
Please provide your order number and any relevant information so that we can investigate the issue with the carrier where necessary.
For any questions relating to shipping or delivery, please contact:
Noralux
Email: contact@noralux.uk
Telephone: +44 7454 749942
Website: noralux.uk
UK correspondence address:
Unit 172641, Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset
BH16 6FH
United Kingdom
Belgian Enterprise Number (BCE/KBO): 1039.262.453
VAT Number: BE1039262453