Our lighting is intended for residential interiors. Please review the specifications on each product page to confirm the electrical requirements, dimensions and installation method before ordering. Where appropriate, we recommend installation by a qualified electrician.

Bulb inclusion varies by product. Please check the product description and specifications on the relevant product page before ordering.

Delivery usually takes 3–7 business days. Including order processing, the estimated total delivery time is approximately 4–9 business days.

Once tracking information becomes available, you can follow the progress of your order through our “Track Your Order” page.

Installation requirements vary depending on the product. Please follow the instructions supplied with your light. For products requiring connection to your home's electrical wiring, we recommend using a suitably qualified electrician.

Consider the dimensions and ceiling height of your room, the position of the fitting and the area you want to illuminate. Please check the dimensions shown on each product page before ordering.

Dimming compatibility depends on the individual product and the light source used. Please check the specifications on the relevant product page before using a dimmer.

Please contact our customer service team as soon as possible with your order details and clear photographs of the product and packaging. We will review the issue and advise you on the appropriate next steps.

Eligible orders can be returned in accordance with our Returns & Refund Policy. Please review the policy for the applicable conditions, instructions and time limits before making a return.

You can contact our customer service team using the details provided on our Contact page. We will be happy to assist with questions about products, orders, delivery or returns.